Revenue Management
In the model of a traditional tolling solution, the management of customer accounts and their associated revenue processing and the management of violations and their associated revenue processing where viewed as separate entities. However, UTS has designed its’ back office system to function differently. By consolidating similar tasks and system operations and allowing data to be interchanged easily between these two functional areas, an Authority can increase system accuracy, productivity and customer care capabilities. United Toll Systems, LLC recognizes that when information is shared between a Customer Service Center (CSC) and a Violations Processing Center (VPC) the system can do so much more for the Authority in managing all revenue streams. Within the UTS Revenue Management System, the CSC and VPC are integrated within the design – not after the fact. This model opens up more possibilities:
- VPC => CSC: A violator be easily be “converted” to a customer and have violations automatically charge against the initial tag balance.
- CSC => VPC: A defaulting customer and any unpaid transaction history can easily be re-routed into violations processing.
- CSC — VPC: A vehicle can be added to an existing customer account and we can quickly identify any existing violations against that license plate number to be automatically paid.
The Revenue Management System combines similar operations to common interfaces so the training requirements for a Customer Service Representative (CSR) are reduced and a single resource can easily perform operations in both areas. Payment processing against an account, customer or violator, is done in the same fashion. Searching for accounts, viewing results and accessing details is designed to be intuitive and performed in a similar fashion.