Maintenance and
Monitoring Center
Our Maintenance and Monitoring Center (MMC) systems engineers and technical support staff constantly monitor installed Toll Management Systems. Critical components such as lane servers and IVIS controllers are monitored for internal CPU temperatures, power supply voltages, and cooling fan speed. Every DVAS and VES camera and the quality of its captured images can be monitored and adjusted. Software processes and the movement of data through the system are also tracked. In many cases, this active system monitoring enables UTS technicians to identify and correct issues remotely before they affect system performance. The level of maintenance monitoring backed up by highly skilled and trained support staff makes the UTS complete solution unmatched in the industry for reliability and availability.
Staging Center and Lab
The United Toll Systems Staging Center, located in Austin, Texas can accommodate all lane equipment, Plaza and CPC server systems. The equipment and controllers can be staged together, configured and tested, the hardware and software, prior to shipment. Technicians can immediately make any adjustments using our adjacent Lab. Developers also use the Lab for prototyping new project design ideas.
A fully-stocked United Toll Systems warehouse stores all pre-staged equipment in an environmentally-controlled space nearby. Last-minute inventory needs are filled out of this stock.
Maintenance Online Management System (MOMS)
The UTS Maintenance Online Management Systems (MOMS) program leverages an advanced set of real-time diagnostic tools that monitor the performance of critical UTS systems. Maintenance program capabilities include:
- Auto-detection and creation of work orders based on configured system events
- Auto-detection of system corrections to close system generated work orders
- Searching, managing, and updating work orders
- Reviewing historical maintenance content
- Initiating off-duty notification mechanisms
- Visibility within Plaza and CPC operations monitoring applications
The MOMS system actively polls for information from host components and passively receives status transmissions from devices. Most device interrogations include a verification cycle before an alert is issued. Alert levels and alarm threshold severities are configurable. Lane server device internal diagnostics integrate with the MOMS system.
