Revenue Management
In the model of a traditional tolling solution, the management of customer accounts and their associated revenue processing and the management of violations and their associated revenue processing were viewed as separate entities. UTS has designed its back office system to function differently. By consolidating similar tasks and system operations and by allowing data to be interchanged easily between these two functional areas, an Authority can increase system accuracy, productivity, and customer care capabilities. UTS recognizes that the system can do so much more for the Authority in managing all revenue streams when information is shared between the Customer Service Center (CSC) and the Violations Processing Center (VPC). Within the UTS Revenue Management System, the CSC and VPC can be integrated in the design – not after the fact. This model opens up more possibilities:
- VPC → CSC: A violator can be easily “converted” to a customer and have violations automatically charged against the initial tag balance.
- CSC → VPC: A defaulting customer and any unpaid transaction history can easily be re-routed into violations processing.
- CSC → VPC: A vehicle can be added to an existing customer account and we can quickly identify any existing violations against that license plate number to be automatically paid.
The Revenue Management System combines similar operations to common interfaces so the training requirements for a Customer Service Representative (CSR) are reduced and a single resource can easily perform operations in both areas. Payment processing against an account, customer, or violator is performed in the same manner. Searching for accounts, viewing results, and accessing details are designed to be intuitive and performed in a similar fashion.