Maintenance and Monitoring Center
UTS maintains redundant Maintenance and Monitoring Centers (MMC) to assure 100% availability for our systems engineers and technical support staff who regularly monitor installed Toll Management Systems. Critical components such as lane servers and IVIS controllers are monitored for internal CPU temperatures, power supply voltages, and cooling fan speed. License plate image capture cameras and the quality of the captured images themselves can be monitored and adjusted. Software processes and the movement of data through the system are also tracked. In most cases, this active system monitoring enables UTS technicians to identify and correct issues remotely before they affect system performance or revenue collection. The level of maintenance monitoring, backed up by highly skilled and trained support staff, makes the UTS complete solution unmatched in the industry for reliability and availability.
Staging Center and Lab
The UTS Staging Center, located in Austin, Texas can accommodate the lane equipment and the Plaza and CPC server systems. The equipment and controllers can be staged together, configured, and tested prior to shipment. Technicians can make necessary adjustments using our adjacent Lab. Developers also use the Lab for prototyping new project design ideas. The UTS warehouse is the storage location for the pre-staged equipment.
A fully-stocked UTS warehouse stores the pre-staged equipment in an environmentally-controlled space nearby. Last-minute inventory needs are filled out of this stock.
Maintenance Online Management System (MOMS)
The UTS Maintenance Online Management Systems (MOMS) program leverages an advanced set of real-time diagnostic tools that monitor the performance of critical UTS systems. Maintenance program capabilities include:
- Auto-detection and creation of work orders based on configured system events
- Auto-detection of system corrections to close system generated work orders
- Searching, managing, and updating work orders
- Reviewing historical maintenance content
- Initiating off-duty notification mechanisms
- Visibility within Plaza and CPC operations monitoring applications
The MOMS system actively polls for information from host components and passively receives status transmissions from devices. Most device interrogations include a verification cycle before an alert is issued. Most alert levels and alarm threshold severities are configurable. Lane server device internal diagnostics integrate with the MOMS system.